Refund policy

Short version: if you’d like your money back, just ask. Andy will refund any payment made on this site, in full, on request.

How to ask for a refund

Email support@askandy.co.za or phone Andy on 082 803 2223. Please include:

• the name and email address you used when paying
• the amount and date of the payment
• your Bob Pay payment reference, if you have it (it’s on your receipt)

You don’t need to give a reason.

What you’ll get back

The full amount you paid. There are no refund fees or deductions for you.

How and when

• Refunds are processed through Bob Pay. Where Bob Pay supports it (for example, PayShap and card payments), the money goes back to the account or card you paid from.
• If a refund can’t go back to your original payment method, Andy will arrange another way to return the money, such as a transfer to your bank account, and will confirm the details with you first.
• Andy aims to process refund requests within five business days. Your bank may take a little longer to show the funds.

Cancelling before you pay

If you leave Bob Pay’s payment page or cancel before approving the payment, nothing is charged and there’s nothing to refund.

Already passed on?

Even if your payment has already been passed on to a car guard or a charity, you’ll still get a full refund. Andy will cover it.

Questions

See the contact page.